FAQ

Delivery Information (P&P)
  • What are the delivery charges?
  • Dontic’s policy on delivery charges is simple and clear. For all orders under 300€ before VAT is applied, Dontic.com charges just 10€ (approx. £8.25) + VAT for UPS Delivery.

    All orders of 300€ (approx. £248) + VAT or more receive free UPS Delivery.

  • How long will it take my order to arrive?
  • Generally, customers receive their orders in 2-3 working days. However, many of the orders that we receive early in the day, especially from customers in major cities, are delivered next working day.

  • Can I track my order?
  • This is another advantage offered by Dontic. Once your order is handed over to UPS, you will receive an e-mail with the tracking number to be able to trace your parcel on the UPS website and therefore see its exact location at all times.

  • Where can I receive my dental material order?
  • We only deliver in Europe. If you need more information, please write to info@dontic.com
Pricing and VAT
  • What currency is used on Dontic’s invoices and for the credit card payment?
  • dontic.com invoices and charges all orders in Euros.

  • Do the prices include VAT?
  • Pricing on the product pages does not include VAT. The VAT will appear on your order at checkout.

  • What rate of VAT is used?
  • All dontic.com orders are subject to Spanish VAT rate, which for nearly all orthodontic products, is at a rate of 10%, another advantage for European customers. Some products which are not specifically orthodontic may carry an 21% VAT charge. At the checkout you will see a breakdown of the pricing and VAT charges before payment. The 10€ delivery charge carries 21% VAT.

  • Where can I find more information concerning European VAT rules?
  • Click here to check out European VAT rules on the European Union web site.

  • Will I need to pay customs charges?
  • If the dontic.com order is to be delivered in the European Union, there are no customs fees nor any other charges.
Payments
  • How can I pay for my order?
  • dontic.com accepts Visa and Mastercard for payment of all orders, using the Secure Payment System offered by Verisign and Caixabank, one of the largest banks in the European Union. This helps keep costs to a minimum and pass these savings on directly to customers in the form of lower product prices.

    dontic.com does not receive nor keeps any credit card details on file
Product Range
  • What do I do if I can’t find a product on the dontic.com website?
  • Although there are nearly 4,000 orthodontic products on the dontic.com website with the widest range of orthodontic brand in the European Union, if you don’t find what you’re looking for, please write us an e-mail to info@dontic.com and we will try to find the product for you.

  • What orthodontic brands can I find on the dontic.com website?
  • Among others, the orthodontic brands we offer include 3M Unitek, Forestadent, Ortho Technology, Hu-Friedy, Reliance Orthodontics, G&H Wire, Dentronix, GC Fuji
Contact
  • How can I get in contact with the dontic.com team?
  • If you need any help at any time or have any questions or suggestions, please do not hesitate to contact us via the following e-mail address and one of our customer service team will respond as soon as possible: info@dontic.com
Our products are intended for businesses and all prices are exclusive of VAT

Damon is a registered trademark property of the Ormco Corp.

Damon is a registered trademark property of the Ormco Corp.